REFUNDS AND RETURNS
1MD stands behind every product we offer. We know that although a large majority of consumers love our products, a few people may not feel the same.
You may return your order for any reason within 90 days of your purchase. You will receive a 100% refund (*see details below) excluding shipping costs. To return your order, you must let 1MD know of your decision to return.
You MUST do this by calling our customer service department and asking for a return authorization number (RMA). If you simply send the product back without informing us you want to cancel your order or refuse the delivery (RTS), you revoke the right to a refund.
Customer refunds take between 14 - 21 business days from the day we receive the product. Any item that appears to be purchased from an unauthorized seller will not be accepted. Customers are liable for product until they are received at our warehouse and are responsible for the cost of shipping on all returns. 1MD is not responsible for any lost or stolen returns. The customer understands if we do not receive the return we cannot issue a refund.
*Refunds for any opened products will be issued based on days since product is received, and days product is able to be used. For example, if you had the product for a month and two months worth of product is missing from return you will only be refunded for one month of product. Full refunds will be issued for unopened products returned within the 90 day window.
You must return the product within the specified period of time, along with all original packaging, and a note containing your name, order number, RMA number, and reason for return to:
1453 W 40 S
Lindon UT, 84042
NOTICE: Returns without a return authorization code will not be accepted. If you have previously returned our products under this refund policy within the last year, any future requests for a refund within a year of the previous return(s) will not be honored.