We ship our products Monday through Friday. All orders will be processed and shipped within 48 business hours (except holidays). Orders submitted on weekends, holiday weekends, or holidays will be processed on the next open business day. 

If you have not received your tracking email and it has been more than 48 business hours since your order was placed check your spam folder as tracking information can get lost there. 

If you still can’t find your tracking information please email suport@1md.org or call our customer service at (888) 393-4030, M-F 5AM to 6PM PST or Sat. 7AM - 4PM PST or Sun. 7AM - 11:30AM. We will be able to resend your tracking information.