Our product comes in white boxes that can be easily missed at times. Be sure to check the full exterior of your home (sometimes USPS leaves packages in or near the garage). 


Our store policy does state we cannot be held accountable for lost or stolen packages that have been confirmed as delivered, but if you think you package has been misplaced, contact us. We can confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.


Your next step would be to file a claim with USPS. We cannot file a claim on your behalf.